Help Center

There is not a consistent restock schedule. I announce official restock dates/times on my Instagram story and send an email/text to those signed up for notifications.

I suggest turning on Instagram post notifications and signing up for the mailing list and/or SMS updates!

At this time, I do not accept custom orders.

Please send me a dm or email at hello@stevierain.com! 

How is shipping calculated?

For most items, shipping is dependent on weight.

Yes, free shipping is offered on orders over $100. Use code "FREE SHIP" at checkout.

When you place two or more orders, I will try to ship everything together to reduce waste, save packaging, and save you money! So when you receive a shipping notification for you orders, only one email may contain the tracking number, but that is your tracking number for all your orders combined! In addition, you will be refunded the difference in shipping costs between your orders.

Unfortunately at this time we do not ship internationally.

When you place an order, you will receive a confirmation email. Once your order has been shipped, you will receive another email with shipping information and your tracking number. 

Once you place an order, your package will be dropped off at the post office within 1-7 days. Shipping is through USPS which usually takes about 1-3 days to be delivered once shipped. Please keep in mind that it is not guaranteed that your order will arrive in this time period. Around the holidays USPS has a large influx of packages which can cause delays. 

Your USPS tracking number can be located in your shipping confirmation email. The tracking number can be entered into USPS's tracking system on their website.

Tracking usually takes some time to update- give it at least 24 hours and check again. If the tracking status has not changed, most likely the tracking barcode on your package was not scanned by the USPS workers and therefore it cannot be tracked. It may be scanned at its next location and update your tracking status, however sometimes the tracking will not be updated until the package has been delivered. This is usually not the case but does happen occasionally. 

Make sure you have checked all possible locations where the package may have been dropped off (neighbors, front office, anywhere near your front door or mailbox, etc.). If you still cannot locate your package, please contact hello@stevierain.com to discuss the issue with your delivery. Please keep in mind that if the tracking status says "delivered" there is usually not much I can do to help. You may need to contact USPS directly.

When it comes to a package being lost or stolen, the answer is very similar to the one above- however, provided significant evidence I may be able to help. Please reach out to hello@stevierain.com or send a direct message to @shop.stevierain on Instagram.

For damaged packages, please send an email that contains pictures of the damage. If damage was caused by the shipping carrier, then I am not responsible. If the item shows damage that was not due to the shipping process then please send an email to hello@stevierain.com for help.

When a package has been “returned to the sender” this means that the package was not able to be delivered and therefore it was sent back to the return address. There are various reasons this can happen, but it is most likely due to an insufficient address. This means that the address provided was incorrect or contained a mistake that caused the package to be undeliverable. Please contact hello@stevierain.com to receive help with your order. I can most likely create a new label for you with the corrected address once the package has been returned to us, but you will have to pay for the new shipping label. When checking out, please make sure to double check your shipping address before placing your order. If I do not receive the returned package then it will be considered lost- please refer to the question above for information on lost packages. 

As soon as possible, please send hello@stevierain.com an email that provides your name, the item name/description, and the corrected address. If you send an email before the item has been shipped I can most likely update the label for you, however, if the package has already been shipped then it is no longer in my hands. If the package ends up being returned to the sender I can most likely create a new label for you once I receive the package (refer to previous question for more info on packages that are returned to sender). You will be charged a fee of $5 in order to cover partial costs of the new label. I will do my best to help you, but you may need to contact USPS directly.

Returns are accepted on Stevie Rain items ONLY. Vintage/thrift items cannot be returned.

To return a Stevie Rain item:

-Please send Stevie Rain an email at hello@stevierain.com stating that you'd like to make a return and the reason why

-You have 14 days to return the item

-You will be refunded the amount of the item, not including shipping (if an item was $60 and you paid $68.50 after shipping cost, you will be refunded $60 only)

-You are in charge of purchasing your own shipping label to return the item to Stevie Rae

-Once your item(s) has been delivered back to me, please allow 1-2 business days (Monday-Friday) for your return to be process and your refund to be issued. You can expect to see the refund in your account in 1-5 business days.

For further questions, please contact Stevie Rae at hello@stevierain.com.

Exchanges are not accepted at this time. 

If an item is returned successfully, a refund for the cost of the item will be issued to the original payment method used to place the order. 

All other refunds are decided on a case by case basis. Please send an email to hello@stevierain.com for any questions or concerns. 

Care instructions will vary depending on the piece. If the item does not have a care tag, then I will provide the instructions for you in your package.

For most Stevie Rain items: cold water, hand wash, air dry

This style of care can be inconvenient for some, but these are handmade items from potentially delicate fabrics. PLEASE follow these care instructions. If you stray from these directions, you risk the quality and longevity of your item.

There are NO refunds if you fail to follow care instructions.

Please refer to the care tag inside the garment. If no tag exists, please use your best judgement. I am not responsible for the care process of vintage/thrift items.